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The country’s business process outsourcing (BPO) industry is still well poised to improve amid the deepening impact of the global economic downturn. As more companies abroad seek to improve operational efficiency and implement cost saving mea sures, demand for BPO services – especially of non-voice – from countries like the Philippines is expected to surge. At the onset of the global financial crisis in 2008, RP’s BPO sector still grew robustly by 26% to $6.1 billion and generated 372,000 jobs . While the BPO sector has low intersectoral linkages as 92% of its output is exported, its role to the economy as a key employment generating sector cannot be overemphasized.

There is a need to strengthen recent government initiatives such as the retraining program, the BPO management development and certification programs to propel the growth of the BPO sector. Improving the overall investment environment is also imperative. Furthermore, fundamental issues such as the scarcity of quality labor pool and jobs-skills mismatch should be dealt with promptly if the country were to maintain or even improve its position in the global BPO competitiveness. At the policy front, the passage of the Data Privacy Bill and the Anti-Cybercrime law should be pursued in order to make the country a more attractive BPO investment destination. >>read complete document

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finffacts in figures

Panel Bot Budgetg Brieferbudget Briefer

 

 

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finffacts in figures

Panel Bot Budgetg Brieferbudget Briefer

 

 

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finffacts in figures

Panel Bot Budgetg Brieferbudget Briefer